Shipping policy

SHIPPING POLICY

Last Updated: 11/18/2025

Thank you for shopping at Mikaela Luv LLC. This Shipping Policy outlines how and when your order will ship, estimated delivery timeframes, and important information about lost or delayed packages.

By placing an order on mikaelaluv.com, you agree to the terms below.

1. ORDER PROCESSING TIME

Processing time refers to the time it takes to prepare your order before it ships.

  • Orders are typically processed within 2–5 business days.

  • Processing times may be longer during new product launches, sales, holidays, or high-volume periods.

  • Custom or made-to-order items may require additional processing time, which will be noted on the product page.

Processing times do not include weekends or holidays.

2. SHIPPING RATES & OPTIONS

Shipping costs are calculated at checkout based on:

  • Your shipping address

  • Package weight and size

  • Chosen shipping method

We currently ship to U.S. addresses via USPS, UPS, or carrier services shown at checkout.

3. DELIVERY TIME ESTIMATES

Once your order ships, delivery time depends on the carrier and shipping method selected.

Typical delivery windows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

These timeframes are estimates only and not guaranteed.

We are not responsible for:

  • Shipping delays caused by carriers

  • Weather events

  • Incorrect or incomplete addresses

  • Carrier handling issues outside our control

4. TRACKING YOUR ORDER

When your order ships, you will receive an email with tracking information.

If tracking shows delivered, but you did not receive your package, please:

  1. Check with anyone who may have brought the package inside

  2. Check around entrances, porches, mailrooms, and delivery areas

  3. Allow 48 hours, as carriers sometimes mark packages delivered early

If you still cannot locate your package, contact the carrier directly for assistance.

Once a package is marked delivered, Mikaela Luv LLC is not responsible for replacement or reimbursement.

5. SHIPPING ADDRESS ERRORS

Please double-check your address during checkout.
We are not responsible for orders shipped to:

  • Incorrect addresses

  • Old addresses

  • Mistyped addresses

If your order has not yet shipped, we will do our best to update the address — but this is not guaranteed.

If the package is returned to us due to an incorrect address, you will be responsible for reshipment fees.

6. LOST, DELAYED, OR DAMAGED PACKAGES

Lost or Delayed Packages

If a package is lost or delayed in transit, the customer must file a claim directly with the shipping carrier.

Mikaela Luv LLC is not responsible for:

  • Carrier delays

  • Packages lost in transit

  • Packages marked “delivered” but not received

Damaged Packages

If your order arrives damaged, please email us within 7 days of delivery with:

  • Your order number

  • Photos of the box and damaged items

  • A brief description of the issue

We will review and assist you as quickly as possible.

7. INTERNATIONAL SHIPPING

At this time, we currently do not offer international shipping unless explicitly stated on a product page.
This may change in the future.

8. PRE-ORDER & CUSTOM ITEMS

Pre-order items or custom-made products may have extended processing or shipping times.

Estimated timeframes will be listed on the product page.
Placing a pre-order means you understand and agree to these longer timelines.

9. SHIPPING DURING PEAK SEASONS

During holidays or major sale periods, carriers may experience delays.
Please order early to ensure timely delivery.

10. CONTACT US

If you have any questions about this policy, feel free to contact us at:

Mikaela Luv LLC
Email: mikaelaluvbusiness@gmail.com
Address: 408 Quaker Rd #91, East Aurora, NY 14052